Managing your account details

 

How to update your address and contact details

To update your address and other contact details, you must complete the Email Contact Update Form and return it, along with a copy of your photo ID.
 

How to update your dividend payment details

To update your dividend payment details, you must complete the Shareholder Update Form and return it, along with a copy of your photo ID.
 

How to change the name on your account

If your name has changed, you will have to create a new account in order to transfer the shares to your new name, and a copy of the document reflecting your name change and new photo ID is required. Refer to the Share Transfer section for more information.

 

Frequently asked questions

How do I obtain details or update a shareholder’s account if I have power of attorney or am an executor of an estate?

Proof of the appointment is required. If you, or a company, have been authorised to either act or inquire on the behalf of the power of attorney or executor, proof is required. Please provide a copy of documentation to Shareholder Services with your inquiry.

What should I do if I’ve lost my share certificate or need to obtain a copy?

Original share certificates are no longer required to transfer or sell shares — the shareholder statement is proof of ownership. Contact Shareholder Services to request a copy of your shareholder statement if you require it. Certificates are only provided upon request.

How can I consolidate or split my share certificates?
 
Contact Shareholder Services to submit a request to consolidate or split share certificates.